Shipping policy

Last Updated: August 2026

At WaggyDay, we believe getting something special for your pet should feel easy and stress-free. We carefully prepare every order and work with trusted shipping partners to get your pet essentials safely to your door.

This Shipping Policy explains how we process, ship, and deliver orders to customers in the United States and Europe.

1. Where We Ship

We currently ship to:

  • United States

  • United Kingdom

  • European Union countries

  • Selected European destinations where shipping is available at checkout

Shipping availability may vary depending on the product and destination.

If your country or address is not available at checkout, please contact us and we will be happy to check whether delivery is possible.

2. Order Processing

After your order is placed, please allow 1–3 business days for us to process and prepare your order.

Orders are processed Monday through Friday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please note that the tracking number may take 24–48 hours to become active after your package has been handed to the carrier.

3. Estimated Delivery Times

Delivery times depend on your destination, shipping method, carrier, and customs processing.

United States

Estimated delivery: 7–14 business days

United Kingdom

Estimated delivery: 7–14 business days

European Union

Estimated delivery: 7–14 business days

These delivery times are estimates and are calculated after your order has been processed and shipped.

During holidays, sales events, severe weather, customs inspections, or other unexpected circumstances, delivery may take longer.

We always recommend ordering a little earlier if you need your items for a specific date or occasion.

4. Shipping Costs

Shipping costs are calculated based on your delivery address, order size, product weight, and available shipping methods.

The exact shipping cost will be shown at checkout before you complete your purchase.

If free shipping or a shipping promotion is available, the applicable offer will be displayed on our website or at checkout.

5. Tracking Your Order

Once your order has shipped, we will send you a confirmation email containing your tracking number.

You can use the tracking number to follow your package through the shipping carrier's tracking system.

Sometimes tracking information may take 24–48 hours to update after shipment.

If your tracking information has not updated for several days, please don't worry. International shipments can occasionally experience periods where there are no new tracking scans.

If you are concerned about your order, please contact us and we'll be happy to help.

6. International Shipping & Customs

For orders shipped internationally, your package may be subject to customs clearance, import duties, VAT, or other local taxes or charges.

Depending on the destination and how your order is shipped, these charges may be:

  • Included in the amount collected at checkout, or

  • Payable by the customer upon importation

Any applicable customs duties, import taxes, or other charges imposed by local authorities are generally the responsibility of the recipient unless otherwise stated at checkout.

Customs policies vary by country, and WaggyDay cannot control the processing time or charges imposed by local customs authorities.

For EU customers, applicable consumer and tax requirements may vary depending on the destination and how the order is fulfilled.

7. Delivery Delays

We do our best to ensure your order arrives within the estimated delivery window.

However, delivery times may occasionally be affected by circumstances outside our reasonable control, including:

  • Customs inspections or clearance

  • Weather conditions

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete address information

  • Remote or difficult-to-reach destinations

  • International transportation disruptions

When a delay occurs, we will do our best to assist you and provide any available tracking information.

8. Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you realize that you have entered an incorrect address, please contact us as soon as possible.

We may be able to update the address if your order has not yet been shipped.

Once an order has been shipped, we may not be able to change the delivery address.

WaggyDay is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

9. Lost, Stolen, or Damaged Packages

If your package shows as delivered but you cannot find it, please first check:

  • Your front door or mailbox

  • Around your property

  • With household members or neighbors

  • Your local carrier's delivery information

If you still cannot locate your package, please contact us so we can help investigate the shipment with the carrier.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged item.

We will review the situation and work with you to find an appropriate solution.

10. Orders That Are Returned to Us

A package may be returned to us because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package.

If a package is returned to WaggyDay, we will contact you when possible to determine the next steps.

Additional shipping charges may apply if you request the package to be shipped again.

11. Pre-Orders or Items With Special Processing Times

Some products may require additional preparation or have a different processing time.

If a product has a special processing or estimated shipping timeframe, this information will be displayed on the product page whenever possible.

If an order contains multiple products with different processing times, your order may be shipped together once all items are ready.

12. Delivery Date Disclaimer

All delivery times shown on our website are estimated delivery times, not guaranteed delivery dates, unless a specific guaranteed delivery service is expressly offered at checkout.

For international shipments, customs clearance and local carrier handling can affect the final delivery date.

Nothing in this Shipping Policy is intended to limit any mandatory consumer rights that apply to customers under the laws of their country or region.

13. Need Help With Your Order?

We're here to help.

If you have a question about your shipment, tracking information, delivery, or an unexpected delay, please contact us with your order number and we'll be happy to assist.

WaggyDay — Making every pet day a little cozier.

Thank you for choosing WaggyDay and for letting us be part of your pet's everyday adventures. 🐾